01 TECHNOLOGY & SECURITY
Enterprise-Grade Technology & Security
Your operation runs on secure cloud infrastructure, controlled access, business-grade communications, and technology designed to protect sensitive operational data.
NearshoreBase builds the technology environment around the requirements of each operation, using established enterprise platforms where appropriate.
- 01
Cloud Infrastructure & Zero-Trust Access
Secure environments designed around the operation.
Dedicated teams can operate through controlled cloud environments such as AWS WorkSpaces or Microsoft Azure virtual desktops, depending on the requirements of the client operation.
Access and data environments are designed to be controlled and restricted according to client operational and security requirements.
Operational Capabilities- Virtual desktop infrastructure (VDI)
- Isolated cloud work environments
- Controlled access to business applications
- Restricted local data storage where appropriate
- MFA-protected access
- Device and endpoint controls
- Identity-based access policies
- Secure remote connectivity
Depending on the operation and security requirements: - 02
Identity & Access Management
The right people get the right level of access.
Access to business systems can be controlled through identity-based permissions, multi-factor authentication, single sign-on, role-based access controls, and managed devices.
Operational Capabilities- Multi-Factor Authentication (MFA)
- Single Sign-On (SSO)
- Role-Based Access Control (RBAC)
- User provisioning and deprovisioning
- Device management
- Security policies
- Controlled employee offboarding
Enterprise platforms that can be used as part of the environment: - 03
Secure Communications & Business Systems
Your dedicated team works inside the tools your operation already depends on.
NearshoreBase can integrate dedicated teams with enterprise communication, CRM, ticketing, and customer operations platforms according to the client’s existing technology environment.
Operational Capabilities- Cloud communications
- CRM integration
- Ticketing systems
- Customer support platforms
- Controlled user access
- Operational reporting
- Workflow integrations
Examples of platforms that can be incorporated depending on the operation: - 04
Secure AI & Automation
Use automation to increase operational capacity without losing control.
Where appropriate, NearshoreBase can incorporate AI-assisted workflows, APIs, RPA, and automation into the operation to reduce repetitive work, improve consistency, and increase team capacity.
AI integrations can be configured around the client’s data-handling, access, and retention requirements. Sensitive information is handled according to the systems, access controls, and data-handling requirements defined for the specific operation.
Operational Capabilities- AI-assisted workflows
- API integrations
- RPA and workflow automation
- Data processing automation
- Operational dashboards
Automation tooling deployed to match client guidelines: - 05
Security Governance
Security is part of the operating model, not an afterthought.
Technology controls are supported by operational policies covering user access, onboarding, offboarding, device management, system permissions, and ongoing oversight. Security requirements can be incorporated into the team’s SOPs and operating procedures from the beginning of the engagement.
Operational Capabilities- Access policies
- User onboarding
- User offboarding
- Permission management
- Device controls
- Security procedures
- Operational SOPs
- Ongoing oversight
Operational controls embedded directly into daily team management:
Enterprise platforms. Configured around your operation.
Examples of enterprise platforms that may be incorporated into NearshoreBase operating environments depending on client requirements.
- AWS
- Microsoft Azure
- Cloudflare
- Okta
- Microsoft Intune
- Dialpad
- Five9
- Zendesk
- Salesforce
- Make
Security & Compliance Roadmap
Building toward recognized security standards as NearshoreBase scales.
NearshoreBase is developing its security and compliance program around the requirements of enterprise and regulated operations. Our roadmap includes preparation for recognized independent assessments and certifications as the company scales.
SOC 2 TYPE II
NearshoreBase is developing the policies, controls, processes, and evidence required to prepare for a future independent SOC 2 Type II examination.
ISO/IEC 27001:2022
Our information security management practices are being developed toward future ISO/IEC 27001:2022 certification.
INDUSTRY-SPECIFIC REQUIREMENTS
Additional requirements such as HIPAA, PCI DSS, and other applicable standards can be incorporated according to the data, systems, and regulatory requirements of each operation.
NEXT STEP
Discuss your operation's technology and security specifications.
Build your dedicated Tijuana, MX operations team with NearshoreBase. We evaluate your data environment, tooling integrations, and compliance requirements during discovery.